Sr. Executive/Executive – Customer Service

Night Shift : 9PM to 7AM IST

Exp: Min 6 months experience in International Voice Process

Job Summary:
We are looking for experienced customer oriented service representative who can enhance service excellence by servicing as central point of contact for client, patient and phlebotomist.

Job Description:

  • Managing incoming calls and customer service inquiries.
  • Follow up on the status of orders request with personnel of provider/client.
  • Place calls to medical facilities to verify location information for order.
  • Place calls to phlebotomist to provide missing information for order.
  • Effectively communicate with medical staff regarding order and answer general questions.
  • Communicate status of orders and/or issue in fulfilling the order requirements.
  • Keeps supervisor informed of issues and progress.
  • Document issues in the system and CRM.
  • Performs all duties as assigned by the management team.

Qualifications and Skills
REQUIREMENTS

  • Minimum Experience/Knowledge: 6 months of experience working in a call center (international process)
  • Excellent verbal and written communication skills.
  • Ability to multi-task.
  • Willing to work in night shift.
  • Ability to manage remote field phlebotomy staff in the US

Salary:

Commensurate with Industry

To apply for this job email your details to mayank@indralok.com